Hi, we hope your concern or the information you are looking for has been included in here.
1. WHAT ARE YOUR PAYMENT METHODS?
During checkout, you have the option to choose your payment method. We accept Apple Pay, Google Pay, all major cards and Paypal. If you need to arrange alternative payment, we can agree - contact us at Contact@HanoiOriginal.com
2. MY ORDER CAME WITH MINIMUM PACKAGING
Most packaging nowadays is thrown-away the moment we open it. We choose to go eco-friendly with minimum packaging. This decision is also to make sure customers don't have to pay extras for the packaging fees that often absorbed into the total price of what you pay.
4. MY ORDER IS A GIFT. CAN YOU MAKE IT LOOK NICE AND SEND IT DIRECT WITHOUT THE RECEIPT?
Absolutely. We do this a lot. We send only the PDF receipt via email and no longer do paper receipt unless customers ask for it.
Again during checkout, you'll see a 'Notes' section - mention it's a gift and we will send in Gift Box packaging. Feel free to say a note to pass on to your loved one so we can include it in the gift box.
5. WHERE CAN I SEE YOUR LOVELY DESIGNS IN PERSON?
We don't have a physical shop. It's a decision to keep cost low while delivering top quality products.
Our online store opens 24/7, though. We can ship with speedy delivery options and free shipping included in Australia for orders over $150 for your convenience
6. WHERE IS MY ORDER AND HAS IT SHIPPED YET?
We generally dispatch all orders same or next business day of receiving it. Our orders are delivered with Australia Post with order tracking.
If you haven't received confirmation after a few days, contact us at Contact@HanoiOriginal.com
7. RETURNS & EXCHANGES
You have 15 days for peace of mind!
We hope you love the new scarf as much as we do, however if you are not totally satisfied, we will exchange or refund within 15 days of purchase.
For step by step details, check out the General conditions and the process for How to exchange or refund
8 ... WE HAVE A BETTER OFFER
We offer our frequent customers to join our GLAM FRIEND SUBSCRIPTION. Based on your preferences, we handpick and send you the newest of the collections. Keep what you like and return the rest.
We will charge a small monthly fee to cover management and shipping fees, which will become an instant discount if you keep a product.
Exit anytime. No string attached.
Ask us about this.
9. DO YOU PERSONALISED DESIGN?
Yes. We do Just design, and Personalised Products (as Wedding, Year-end, Christmas gifts..) If you'd like to get in touch, send us your details to Contact@HanoiOriginal.com, and we'll follow up with you!
If you are a person, don't forget to include details such as the occasions, the ideas or inspiration.
If you are a business, don't forget to include details such as your target audience, brands, the initial ideas, your products, website, and location.